Return policy

WATCHES OF SWITZERLAND RETURNS, EXCHANGES AND REPAIR SERVICES

We understand that sometimes an item purchased may not meet your expectations for Watches of Switzerland returns, exchanges, and repair services. Therefore, we will introduce the return and exchange process on our website to ensure that you can complete the return and exchange transaction easily and smoothly and provide you with a hassle-free shopping experience.

Understand the return policy:

Be sure to read and understand our Returns and Exchanges Policy before shopping. We clearly stipulate important information such as which products can be returned and exchanged, the time limit for return and exchange, and the refund method. Our goal is to provide you with a fair and transparent return and exchange service to ensure that your rights are protected.

Contact Customer Service:

If you need a return, exchange, or after-sales repair service, please contact our customer service team as soon as possible. You can get in touch with us through the contact methods provided on the website, such as email or online chat. Please provide order information, product details, and reason for return so we can better assist you.

Confirm the return and exchange requirements.

Once you get in touch with the customer service team, they will provide you with further instructions and requirements. An order confirmation or product photo may be required as proof of return or exchange. Please ensure you follow the instructions of the customer service team and obtain clear instructions before returning an item.

Return conditions:

You can request a return within 7 days of receiving the item. Please ensure that the returned item meets the following criteria:
The item must be in its original packaging, unused (except for trial), worn, disassembled, damaged, scratched, or tampered with.
The return service is valid within 7 days of receipt of the goods.
The exchange service is valid within 14 days of receipt of the goods.
All logistics costs and handling fees incurred for returns, exchanges, and after-sales maintenance services will be borne by you. Thank you for your understanding and support.

Safe packing and posting:

If the return or exchange requires you to send the product back, please ensure that the product is packaged safely and choose a reliable mailing method. It is recommended that you keep proof of posting so that you can track and confirm the status of the returned item. If you need to pay for the postage of the returned product, please keep the relevant receipts for the postage.

Processing return and exchange applications:

Once we receive the returned item, our team will inspect and process it. According to your return and exchange requirements, we will provide you with a refund, exchange, or other negotiated solutions as soon as possible. We will maintain timely communication with you to ensure that you understand the progress of the return application.

We are committed to providing quality products and satisfying shopping experience. If you have any questions about the return process or need further assistance, please do not hesitate to contact us at service2@trengdy.com. We will do our best to answer your questions and provide support. Thank you for your understanding and support!